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FREQUENTLY ASKED QUESTIONS
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WHAT IS YOUR SHIPPING POLICY?
All artwork ships from my studio 1-3 weeks from the order date, with tracking included. If you are interested in getting your shipment insured, please contact me after placing your order.
DO YOU SHIP INTERNATIONALLY?
Yes, I do. Please note that goods purchased outside of your country may be subject to additional customs duties and/or taxes. Any such fees are the responsibility of the buyer.
WHAT IS YOUR RETURN POLICY?
All original artwork and fine art prints are final sale. While I do not accept returns, I am committed to making sure you are happy with your order. Please contact me regarding any issues within 3 days of receiving your art. Additionally, feel free to reach out to me with any questions you may have before purchasing.
WHAT IF MY PACKAGE IS LOST OR DAMAGED ON ARRIVAL?
All orders are packaged with great care and will ship with a tracking number. In the event that your order is lost in transit or arrives to you damaged, please contact me within 3 days of receiving your package or within 30 days of placing your order and I will do my best to assist you.
DO YOU ACCEPT COMMISSIONS?
I am not currently taking commissions. Should that change, email list subscribers will be notified and any updates to my commission status will also be posted here on my website, as well as on my Instagram @alicemathewcollection.
DO YOU HAVE A NEWSLETTER?
Yes, I do! Just scroll to the bottom of any page on this website and enter your email address to join the collector’s list. This will give you several benefits including early access to new art when it becomes available, exclusive discounts and the latest updates from my studio.
COPYRIGHT INFORMATION
The original artwork and prints sold at alicemathewcollection.com are the exclusive property of Alice Mathew and are held under copyright. All content on this website, including but not limited to images and designs may not be reproduced, distributed, or used for any purpose without prior written permission from Alice Mathew.